Concierge Services

Door-To-Door Delivery Service

At TIME-TO-FIND, the personalised service doesn’t stop when you place your order; we offer a unique door-to-door concierge delivery service, hand-delivering your new watch direct from your chosen retailer. This bespoke pickup and delivery service is an optional choice for all brands.

1 Selecting the service

To experience this personalised concierge service direct to your door, you can select it as an option in the delivery section of the checkout, prior to payment. Your bespoke delivery quote will then be calculated based on the retailer’s postcode and that of your chosen delivery address.

You can amend your delivery method at any given stage until payment is made.

2 Receive Confirmation

Following the completion of your order, our Concierge team will contact the retailer to establish a collection time. They will then be in touch with you via email to introduce themselves and confirm a convenient time of delivery.

3 Taking delivery

When your new watch is ready, a member of the Concierge team will collect it from the retailer and will fully inspect it. They will then hand-deliver the watch to you - please note that we will require photo ID that matches the name and address on the order. The team member will then be on hand to answer any questions you may have regarding your purchase.

Our concierge delivery service is extremely secure at all stages - the watch’s unique serial number is logged at collection and delivery, plus a digital signature is registered at both locations.